Frame
Clarify the expected outcomes, scope, issues and decisions the diagnostic must inform.
GVT Conseils Back to the journey
Stage 01 · UNDERSTAND
Diagnostic
Establish a shared point of truth before taking action.
The diagnostic examines the real situation through the four voices — business, customer, employee and process — to distinguish symptoms from root causes and guide the next decisions.
The intent
Move forward from reality.
Bring facts, data and perspectives together to understand gaps, make risks visible and identify the levers that truly deserve the organization’s attention.
This stage is relevant if…
01
Priorities are numerous, competing or difficult to arbitrate.
02
Symptoms are known, but their root causes remain unclear.
03
Decisions rely more on perceptions than on a shared reading of the facts.
04
An investment, new tool or transformation is being considered without a common starting point.
The approach
What we do together.
A structured approach, tailored to your context and grounded in the real work.
Gather
Collect the data, documents, indicators and signals already available in the organization.
Observe
Conduct interviews, workshops and field observations to see the real work and map the current state.
Analyze
Cross-reference the four voices to surface gaps, causes, risks and opportunities.
Prioritize
Rank the levers and recommend a realistic path forward.
What remains in your hands
Concrete deliverables
- Executive summary of the situation
- Current-state map
- Priority findings and root causes
- Risk and opportunity matrix
- Recommendations and decision roadmap
Value created
Target outcomes
- A shared understanding of the situation
- Clearer, better-supported priorities
- Reduced decision risk
- Better-targeted investments
The full journey
Each stage prepares the next.
Your context is unique
Let’s clarify the right starting point.
An initial conversation helps us understand your situation and determine the most useful stage.